VANCOUVER ISLAND HEALTH AUTHORITY (VIHA)
Collaborating in a dynamic team, I contribute significantly to the refinement and enhancement of Learning and Performance Support (L&PS) products, ensuring they are meticulously crafted, technologically advanced, and effectively tailored to meet and exceed organizational and learner needs.

• Conduct rigorous evaluations of L&PS content, applying strategic insights to drive continuous improvement, while establishing essential measurement criteria that contribute to enhanced learning effectiveness and outcomes.
• Champion the seamless delivery and functionality of content across vital platforms like Confluence and Cerner, ensuring stringent technical compliance and adherence to the highest standards of L&PS content development.
• Actively collaborate in the planning and optimization of L&PS products, liaising effectively with Subject Matter Experts (SMEs) and Content Development Teams, to align products meticulously with organizational initiatives and strategic objectives.
• Commit to fostering innovation and embracing the latest trends in instructional design, ensuring L&PS content remains at the forefront of engaging and effective educational methodologies.
• Play a crucial role in managing the development schedules of e-learning content, ensuring adherence to realistic timelines, and facilitating the allocation of essential resources, thereby guaranteeing the delivery of educationally potent and technologically innovative content.
• Contribute actively to team objectives and the upholding of organizational standards, engaging in the meticulous review and enhancement of a diverse array of content to assure alignment with VIHA’s strategic imperatives and quality benchmarks.

FIRST WEST CREDIT UNION, Langley, BC

Revitalized online learning solutions by focusing on change management and integrating multimedia content, modern pedagogy, and interactive media. Developed transformative educational content and achieved continuous improvement by undertaking self-motivated professional development and collaborating with colleagues and SMEs across corporate teams

• Developed an acclaimed course, earning national recognition from the Canadian Credit Union Association, boasting a 98.6% completion rate by transforming "potentially dry material" into engaging content, as praised by Thrive Magazine
• Partnered with SMEs and business stakeholders to assess needs and co-create dynamic learning strategies consistent with adult learning principles and student-centered curriculum development
• Leveraged 10+ years of adult teaching experience to inform critical decisions and prioritize tasks in training and development projects that were consistent with the L&D Team's learning strategy
• Created compelling microlearning content, interactive media, video tutorials, and support tools to enhance organizational learning and corporate learning culture in digital literacy, knowledge sharing, collaborating, and teamwork
• Designed and implemented diversity, equity, and inclusion (DEI) focused courses/modules for online and in-person instruction, fostering learner empowerment and proactive engagement in education
• Utilized Articulate Storyline 360, Rise 360, and other content design software to develop secure, inclusive, interactive, immersive, and positive online learning experiences for employees
• Co-facilitated several iterations of First West Virtual Orientation, a synchronous onboarding course for new hires
• Maintained an up-to-date, cutting-edge understanding of learning experience design with emerging trends in generative AI and online MakerSpaces by networking and actively engaging with experts in the field

ROYAL ROADS UNIVERSITY (RRU), Victoria, BC

Managed a portfolio of course design projects, working with learning technologists, Subject Matter Experts (SMEs), faculty, and staff to design, develop, and deliver blended, online, and in-person courses

• Aligned course content and activities with prescribed learning objectives by developing collaborative partnerships with professors, SMEs, and key stakeholders
• Explored and demonstrated innovative technologies to enhance learner experiences and better meet client needs
• Delivered asynchronous e-learning and facilitated synchronous virtual classrooms for faculty and staff on interactive video technologies, Blackboard Collaborate Ultra, and the Moodle Learning Management System
• Created training videos, learning aids, and other deliverables for the Foundations in Innovation and Technology (FiiT) program of the First Nations Technology Council (FNTC)
• Designed social learning experiences in areas such as crisis management, environmental sustainability, and teamwork

HANYANG UNIVERSITY (HYU), Seoul, South Korea

Managed a dual portfolio of EFL instruction and blended (hybrid) learning curriculum development while advocating for the advancement of digital/media literacy. Recipient of multiple teaching excellence awards

• Designed the university's inaugural blended multimedia writing course, incorporating video storytelling, blogging, and internet security. Students relished the project-based structure, group engagement, peer evaluation, collaboration, and social learning
• Developed companion websites and cloud-based Learning Management System (LMS) for traditional classroom courses
• Implemented adult learning theory and peer assessment strategies to unlock student potential, fostering authentic collaboration and promoting equitable user experiences
• Initiated innovative EFL teaching methods that included using video to provide feedback for oral presentations and writing, creating real-life learning opportunities, and inspiring learners to develop digital and media literacy for the 21st century

VANCOUVER ISLAND HEALTH AUTHORITY (VIHA)
Collaborating in a dynamic team, I contribute significantly to the refinement and enhancement of Learning and Performance Support (L&PS) products, ensuring they are meticulously crafted, technologically advanced, and effectively tailored to meet and exceed organizational and learner needs.

• Conduct rigorous evaluations of L&PS content, applying strategic insights to drive continuous improvement, while establishing essential measurement criteria that contribute to enhanced learning effectiveness and outcomes.
• Champion the seamless delivery and functionality of content across vital platforms like Confluence and Cerner, ensuring stringent technical compliance and adherence to the highest standards of L&PS content development.
• Actively collaborate in the planning and optimization of L&PS products, liaising effectively with Subject Matter Experts (SMEs) and Content Development Teams, to align products meticulously with organizational initiatives and strategic objectives.
• Commit to fostering innovation and embracing the latest trends in instructional design, ensuring L&PS content remains at the forefront of engaging and effective educational methodologies.
• Play a crucial role in managing the development schedules of e-learning content, ensuring adherence to realistic timelines, and facilitating the allocation of essential resources, thereby guaranteeing the delivery of educationally potent and technologically innovative content.
• Contribute actively to team objectives and the upholding of organizational standards, engaging in the meticulous review and enhancement of a diverse array of content to assure alignment with VIHA’s strategic imperatives and quality benchmarks.

FIRST WEST CREDIT UNION, Langley, BC

Revitalized online learning solutions by focusing on change management and integrating multimedia content, modern pedagogy, and interactive media. Developed transformative educational content and achieved continuous improvement by undertaking self-motivated professional development and collaborating with colleagues and SMEs across corporate teams

• Developed an acclaimed course, earning national recognition from the Canadian Credit Union Association, boasting a 98.6% completion rate by transforming "potentially dry material" into engaging content, as praised by Thrive Magazine
• Partnered with SMEs and business stakeholders to assess needs and co-create dynamic learning strategies consistent with adult learning principles and student-centered curriculum development
• Leveraged 10+ years of adult teaching experience to inform critical decisions and prioritize tasks in training and development projects that were consistent with the L&D Team's learning strategy
• Created compelling microlearning content, interactive media, video tutorials, and support tools to enhance organizational learning and corporate learning culture in digital literacy, knowledge sharing, collaborating, and teamwork
• Designed and implemented diversity, equity, and inclusion (DEI) focused courses/modules for online and in-person instruction, fostering learner empowerment and proactive engagement in education
• Utilized Articulate Storyline 360, Rise 360, and other content design software to develop secure, inclusive, interactive, immersive, and positive online learning experiences for employees
• Co-facilitated several iterations of First West Virtual Orientation, a synchronous onboarding course for new hires
• Maintained an up-to-date, cutting-edge understanding of learning experience design with emerging trends in generative AI and online MakerSpaces by networking and actively engaging with experts in the field

ROYAL ROADS UNIVERSITY (RRU), Victoria, BC

Managed a portfolio of course design projects, working with learning technologists, Subject Matter Experts (SMEs), faculty, and staff to design, develop, and deliver blended, online, and in-person courses

• Aligned course content and activities with prescribed learning objectives by developing collaborative partnerships with professors, SMEs, and key stakeholders
• Explored and demonstrated innovative technologies to enhance learner experiences and better meet client needs
• Delivered asynchronous e-learning and facilitated synchronous virtual classrooms for faculty and staff on interactive video technologies, Blackboard Collaborate Ultra, and the Moodle Learning Management System
• Created training videos, learning aids, and other deliverables for the Foundations in Innovation and Technology (FiiT) program of the First Nations Technology Council (FNTC)
• Designed social learning experiences in areas such as crisis management, environmental sustainability, and teamwork

HANYANG UNIVERSITY (HYU), Seoul, South Korea

Managed a dual portfolio of EFL instruction and blended (hybrid) learning curriculum development while advocating for the advancement of digital/media literacy. Recipient of multiple teaching excellence awards

• Designed the university's inaugural blended multimedia writing course, incorporating video storytelling, blogging, and internet security. Students relished the project-based structure, group engagement, peer evaluation, collaboration, and social learning
• Developed companion websites and cloud-based Learning Management System (LMS) for traditional classroom courses
• Implemented adult learning theory and peer assessment strategies to unlock student potential, fostering authentic collaboration and promoting equitable user experiences
• Initiated innovative EFL teaching methods that included using video to provide feedback for oral presentations and writing, creating real-life learning opportunities, and inspiring learners to develop digital and media literacy for the 21st century